About Us

About Our Company

Managing more than 6,000 apartment units, over 4,500 condominium and HOA units and other commercial properties throughout the Mid-Atlantic, Landmark offers a wealth of experience and a proven track-record of results. Our company was founded on the principal that each property requires personal attention and customized strategies in order to remain competitive in today’s dynamic marketplace. Landmark is committed to providing the technology, tools, resources and knowledge-base of much larger firms while maintaining the personal attention you’d expect from a small business.

Our technologies and detailed analytics streamline our management practices. This allows us to spend more time working with our properties. In fact, Landmark has partnered with the leading property management software company to provide online leasing and renewals, electronic payments, revenue management, business intelligence dashboards and much more! We understand that our residents are core to our communities, so we have even created an exclusive social network just for our residents. Let Landmark show you the power of personalized attention.

You deserve a different kind of management company. Join the Landmark community today! #TeamLandmark

Accountability for Results

Customized Management Strategy
An effective management strategy provides a customizable road map that leads every property toward pricing power within its respective market. We utilize our partnerships with leading multifamily data providers and our specialization in the Mid-Atlantic multifamily market to create a custom management and marketing plan for your community. We create a toolset for your community and the onsite team which makes it easy for everyone to match performance to our benchmarks in order to achieve our ownership goals.

Accountability for Results
At Landmark, we believe that our employees are our greatest assets. We know that strong human resources create strong property assets. We invest in tools and resources that help our team build value into the assets we manage. Using lead management solutions, mobile facilities management, a customized learning management system and more, we are able to cultivate a successful team and build accountability into our management practices. Using an enterprise property management software solution, we can track results across every department and channel and create more holistic strategies and solutions.

Landmark Property Services, Inc. specializes in the management of Condominium and Homeowner Associations. We strive to provide all customers with an unparalleled experience and solid value. As a full service management company we are involved in every step of the management process. We understand that each community is unique based on age, size, location, total membership, amenities, funding, reserves, assets, governing documents and long and short term goals. As such, we are committed to providing you with customized solutions for your association management needs. If you are interested in learning more about our services, you can request a management proposal below. For more information or a list of our current HOA communities visit www.landmarkpshoa.com 

Landmark’s management philosophy is founded on three core principles:
1. Creating a customized management strategy for each individual community.
2. Providing the best technologies and resources to support each community.
3. Cultivate a successful team to actualize the community benchmarks while building accountability.

CUSTOMIZED MANAGEMENT STRATEGY
An effective management strategy provides a customizable road map that leads every community toward pricing power within its respective market. We utilize our partnerships with leading multifamily data providers and our specialization in the Mid-Atlantic multifamily market to create a custom management and marketing plan for your community. Let Landmark show you the power of personalized attention through a customized management plan.

TECHNOLOGY & RESOURCES
Landmark has partnered with the leading provider of multifamily technologies to provide our onsite teams with a robust suite of tools to support our community and ownership goals. Our enterprise software system allows us to integrate multiple platforms and report across disparate data sets. This allows us to provide business intelligence (BI) level reporting while offering customer-facing solutions for our residents and prospects. From lead management to online leasing solutions that create a virtual 24-hour leasing office to our exclusive resident social network, Landmark’s technologies can make your community a leader in the marketplace. When it comes to optimizing asset operations, our unique facilities app allows for mobile maintenance management. Likewise, our online purchasing system allows us to provide the right materials and resources while ensuring greater budget compliance at every level of management. Let us help you create and implement a technology toolkit that can transform your business.

ACCOUNTABILITY FOR RESULTS

At Landmark, we believe that our employees are our greatest assets. We know that strong human resources create strong community assets. We invest in tools and resources that help our team build value into the assets we manage. Using lead management solutions, mobile facilities management, a customized learning management system and more, we are able to cultivate a successful team and build accountability into our management practices.
Landmark has partnered with the leading provider of multifamily technologies to provide our onsite teams with a robust suite of tools to support our community and ownership goals. Our enterprise software system allows us to integrate multiple platforms and report across disparate data sets. This allows us to provide business intelligence (BI) level reporting while offering customer-facing solutions for our residents and prospects. From lead management to online leasing solutions that create a virtual 24-hour leasing office to our exclusive resident social network, Landmark’s technologies can make your community a leader in the marketplace. When it comes to optimizing asset operations, our unique facilities app allows for mobile maintenance management. Likewise, our online purchasing system allows us to provide the right materials and resources while ensuring greater budget compliance at every level of management. Let us help you create and implement a technology toolkit that can transform your business.

Landmark Property Services, Inc. uses big firm technologies while still providing the personal attention of a small business. Our company is committed to staying on top of the latest multifamily trends, empowering our onsite teams with the training, tools and continuing education we need in order to stay competitive in today’s dynamic marketplace. Landmark’s property management software conversion in 2015 to the RealPage enterprise software suite continues to provide the framework for all property management operations and ensures we employ the latest and emerging trends to remain competitive and successful. Below are the marketing tools and services that Landmark uses on a daily basis.

Lead2Lease
  

Lead2Lease is a lead management system designed to facilitate, track and manage the entire lead life cycle from lead generation to conversion and relationship building. Although there are a number of lead management tools on the market today, Landmark Property Services, Inc. partnered with Lead2Lease because it offered a direct integration with our property management software, complete email correspondence tracking, automated lead follow-up workflows, lead scoring, and a robust reporting suite.

LeaseStar

LeaseStar fills the need for automated ad management and serves as a central repository for classifieds content. In addition, LeaseStar provides analytics and key performance indicators to ensure that sites are posting according to benchmark and that ads are performing. Since classifieds are such an integral part of Landmark’s overall marketing strategy, it is important for us to be able to track the effectiveness of our sites’ posts. LeaseStar offers a number of reports that help us ensure that onsite teams are posting according to benchmark and that ads are driving engagement and conversion.

Community Websites

Community websites are important to maintain brand awareness and presence in the digital world. Search engine optimization (SEO), the process of getting traffic from free or “organic” search results on search engines, has never been more important. Consumers continue to use the Internet over other media to find what they are looking for, refining their search keywords and phrases in ever increasing detail. The apartment industry is no exception. Today, a typical prospect’s apartment search starts and often ends with Google - more than likely on a mobile device. To remain competitive, community websites must function flawlessly on any digital device and deliver the information that both prospective and current residents are seeking.

Similarly, as Google and other search engines continue to refine their algorithms and quality guidelines, it is vital that multifamily managers invest in SEO to drive traffic and online conversions. At Landmark, community websites provided 39% of our total traffic in 2016. As our least expensive paid advertising source, community websites have a huge return on investment for our portfolio.

ActiveBuilding

In order to brand the importance of multifamily at the local level, we understand to do so we must first put in an effort to improve social connections at a community level. Resident retention is one of the most important operational considerations for multifamily managers. At Landmark, we have partnered with ActiveBuilding to create an exclusive social network for our residents. ActiveBuilding helps us to provide the online conveniences today’s renters demand including online payments, online maintenance service requests and community messaging. In addition, it connects residents and our onsite teams with a communications-rich experience that focuses on building true communities. Approximately 52% of Landmark’s residents have registered for an account.

Revenue Management

Revenue management empowers communities in up and down markets and throughout the asset life cycle. For almost a decade, the country’s top property management firms have been using powerful software tools to set rental rates on new and renewing leases. Patterned after the technology used to price airline tickets and hotel rooms, revenue management software uses competitor’s rates, market trends and conditions, seasonality and a community’s leasing performance and trajectory to determine the highest feasible rent for an apartment given specific amenities, move-in date and lease term. Revenue management software also serves as a lease expiration management system, using price to balance lease end dates in the busiest expiration months. Landmark has been using revenue management across its portfolio for over four years and was one of the first local management companies to adopt the tool in the Richmond, VA market.

Facilities App- Operations Tools and Services

With RealPage’s Facilities and Facilities Mobile App, Landmark can automate and streamline the service request and apartment turns process, measure performance, manage the condition of our property assets and more. The Facilities App allows us to keep our technicians in the field, raise maintenance service levels and lower response times in order to decrease expenses and achieve higher resident satisfaction.

Spend Management- Operations Tools and Services (OPS)

Focused exclusively on multifamily, OpsTechnology gives owners and managers access to their approved vendors, streamlined purchasing, electronic invoices, online catalogs and more. With OpsTechnology spend management software, a portfolio’s complete P.O. and approval process is automated with real-time visibility into spending against budget. Online purchasing through a custom catalog of approved vendors offers the benefit of purchase consolidation and standardization for cost savings. Paperless invoice processing software reduces the cost to process invoices and speeds up cycle times for reduced late fees. The solution also allows properties to manage property renovation project documents and track transaction documents against budgets, making it easy for both owners and vendors to stay informed and collaborate.

What People Say

  • Ben, Property Owner

    Whether you’re looking for a management partner or the perfect place to call “home,” Landmark Property Services, Inc. believes that creating a lasting sense of community for our residents builds the greatest value for our owners, employees, neighborhoods and assets. From our resident exclusive social network to our innovative business technologies, we have created a community that goes beyond the four walls of an apartment or house. You deserve a different kind of management company. Join the Landmark management community. I have been impressed with Landmark's steady attention to detail, innovation, and desire for improvement.

  • Ashley, Regional Manager

    I am lucky to work for a company that truly understands the power of training and education.

  • Sue, Property Owner

    Landmark Property Services, Inc. has been the management company for my apartments since 2008. I have found them to be very professional and they provide excellent service.

  • Jeff, Alphagraphics

    Landmark Property Services is a great company to work with. Everyone I have communicated with from their offices since 2006 to the present day has always been very responsive, they have a great team!

  • Resident at Old Bridge Apartments

    The apartment complex is very clean, neighbors are wonderful, trash pick-up is a plus, the staff at the office are just amazing at what they do, from the moment you walk in, till you leave, great experience and beautiful apartments very well maintained, laundry room is also very clean and great machines available. Over all a 5/5 complex wonderful atmosphere to be a part of each and every day.

  • Resident at Willow Oaks Apartments

    The staff is wonderful and the maintenance is on time for the request. I particularly like the quietness of the environment here.

  • Resident at Sand Ridge Apartments

    I have lived at the Sand Ridge Apartments for four years now. I really enjoy living here. The staff has always been very helpful with any concerns that I have had. Every time I've had an maintenance issue the staff and the maintenance people has always been prompt with any issues or concerns. The staff is always having some type of activities for the tenants to participate in and the gatherings.

  • Resident at Tamarack on the Lake

    Had a great experience during an emergency. Water leak that penetrated drywall, bulkhead, carpet in two rooms and stairs. Came asap with a full crew. Went right to work. Fantastic ! Great start to a terrible situation. Couldn't be happier with the expertise. Grateful and relieved. Thank You!

  • Frank, BOD President

    Our Association is fortunate that Kellie (and Landmark Property Services, Inc.) is dedicated and care about the owners and the entire community. Please tell Debbie before she even thinks about moving you as our Association Property Manager that we do not give up the best easily. Thank you!

  • Kimberly, Association Owner

    THANK YOU!!!!!!!!!!!! Landmark Property Services, Inc. has been amazing! Everyone I've spoken with in the building has reiterated how awesome you all have been. Yesterday, we were standing in my muddy unit and you all were there quickly help remedy this tough situation. Please pass my kudos to Landmark and team!

#TeamLandmark

  • Brian Chase
    Founder
  • M. Pinson Neal III
    Founder
  • Judy Olive
    Founder
  • Paige Alcorn
    Human Resources/Payroll Manager
  • Ashley Bowman
    HCCP, CAM, CAPS Regional Manager
  • Ally Byrd
    Senior Accountant
  • Brian Chafin
    Controller
  • Kellie Cox
    Association Portfolio Manager
  • Elizabeth Dalton
    Association Portfolio Manager
  • Debra Fifer
    Director of Association Services
  • Kailey Frost
    Staff Accountatnt
  • Nicole Garrett
    Association Portfolio Manager
  • Kathryn Hall
    HCCP, Sr. Regional Manager and Compliance Coordinator
  • Rick Jenkins
    Association Portfolio Manager
  • Jill Levins
    Regional Manager
  • Jeff Madden
    Area Maintenance Supervisor
  • Kelly Miranowicz
    HOA Accountant
  • Shari Schaefer
    Director of Marketing
  • Melinda Thompson
    Regional Portfolio Manager
  • Berkley Whitener
    Association Portfolio Manager
  • LeeAnne Whitener
    Office Support
  • LaTeesha Wilson
    Collections Manager